As a leader and manager in call centres for 16 years, Susanne is a professional in leading, developing, and motivating staff. Believing the greatest asset of any business is people; Susanne has created and implemented successful training programs across diverse workforces. She believes exceptional verbal and written communication skills are key in creating the highest levels of customer service and staff engagement. Susanne understands the importance of leadership to team success and has extensive experience dentifying and mentoring future leaders. She is recognized as an engaging and entertaining facilitator. Her specialties include project management, teamwork, communication and supervision. Her enthusiasm and knowledge make her presentations educational and inspirational.

Susanne holds a Diploma of Business in Frontline Management from Melbourne Business School, as well as an Advanced Diploma of Business Management from the University of Ballarat.